Conditions of Use
Detailed description of goods and/or services
Work Front (Pty) Ltd is a business in the Promotional Gifts industry that supplies marketing collateral, signage, corporate uniforms and clothing, corporate gifts, banners, flags and PPE.
General Terms and Conditions
Once stock has been collected /delivered by Work Front, Work Front has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 48 hours.
Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
Subject to availability and receipt of payment, requests will be processed within 1 business day and delivery/collection confirmed by way of email.
Deliveries are available to South African Clients only. Please email us for any purchases required for delivery outside South Africa.
Return and Refunds policy
The provision of goods and services by Work Front (Pty) Ltd) is subject to availability. In cases of unavailability, Work Front (Pty) Ltd will refund the client in full within 7 days. Cancellation of orders by the client will attract a 15 % administration fee.
Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
Damage to any part of sample or packaging will result in samples not being accepted for return.
Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
Branding Terms and Conditions
ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
Vector artwork is preferred
We accept PC format artwork only.
Tips to help you prepare your artwork
All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
Upon written approval of layouts please confirm with your account manager that they have received your signoff.
Work Front (Pty Ltd) cannot take responsibility for non-delivery of orders if layout approval is not received.
Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
Artwork received in the correct format will not be charged for.
Artwork not received in the correct format will attract a redrawing fee of R250 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.
Work Front (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard or by bank transfer into the Work Front (Pty) Ltd bank account, the
details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for Work Front (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on thewebsite. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Work Front separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Work Front (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support.
Work Front (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Work Front (Pty) Ltd based in South Africa trading as Work Front (Pty) Ltd and with registration number 2016/423948/07.
Deliana Hewstone – Director
14 Work Front (Pty) Ltd contact details
68 Bowling Road